Privacy Policy

1. Introduction

Hibiscus Events ("we," "us," or "our") is committed to protecting and respecting your privacy. This policy explains how we collect, process, and store any personal data belonging to you. This policy applies to your use of our website www.hibiscusevents.co.uk (the "Website").

Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting our Website, you are accepting and consenting to the practices described in this policy.

For the purpose of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is Hibiscus Events. You can contact us at karen@hibiscusevents.co.uk.

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2. What Information We Collect

We may collect and process the following data about you:

• Information you give us: This is information about you that you give us by filling in the contact form on our Website or by corresponding with us by phone, e-mail or otherwise. This information may include your name, e-mail address, and phone number.

• Information we collect automatically: When you visit our Website, we may automatically collect technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your browser type and version, time zone setting, and operating system. We also collect information about your visit, including the pages you viewed and the length of your visit. This information is collected via analytics tools and cookies.

3. How We Use Your Information

We use the information we hold about you in the following ways:

• To respond to your enquiries: To provide you with the information and details about the services that you request from us.

• To improve our Website: To ensure that content from our site is presented in the most effective manner for you and for your computer.

• For website administration: For internal operations, including troubleshooting, data analysis, and security purposes.

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4. Our Lawful Basis for Processing

Under UK GDPR, we must have a lawful basis for using your personal data. We rely on the following:

• Consent: When you provide your details through our contact form, you give us consent to process your information for the purpose of responding to your enquiry.

• Legitimate Interests: It is in our legitimate business interest to use your data (e.g., technical information collected automatically) to administer and improve our Website.

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5. How We Store Your Data

We are committed to ensuring that your information is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

Our website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to present our services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

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6. Your Data Protection Rights

Under UK data protection law, you have rights we need to make you aware of. The rights available to you depend on our reason for processing your information.

• Your right of access - You have the right to ask us for copies of your personal information.

• Your right to rectification - You have the right to ask us to rectify information you think is inaccurate.

• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

• Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

• Your right to object to processing - You have the right to object to processing if we are able to process your information because the process forms part of our legitimate interests.

• Your right to data portability - This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you. Please contact us at karen@hibiscusevents.co.uk if you wish to make a request.

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7. Cookies

Our Website uses cookies to distinguish you from other users of our Website. Cookies are small text files that are placed on your computer by websites that you visit. They help us to provide you with a good experience when you browse our Website and also allow us to improve our site. You can manage cookies by adjusting the settings on your internet browser.

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8. Changes to Our Privacy Policy

Any changes we may make to our privacy policy in the future will be posted on this page. Please check back frequently to see any updates or changes.

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9. How to Complain

If you have any concerns about our use of your personal information, you can make a complaint to us at karen@hibiscusevents.co.uk.

You can also complain to the ICO if you are unhappy with how we have used your data. The ICO’s address: Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF Helpline number: 0303 123 1113 ICO website: https://www.ico.org.uk